CASINO FAQS - PENNSYLVANIA

  • Is anyone under-21 allowed in the casino, hotel, restaurants, outlet mall or event center?
  • What cash games do you offer in your poker room? Do you offer tournaments?
  • What are your table minimums?
  • Do you have wheelchairs?
  • How do I contact lost & found?
  • How do I make a reservation for the hotel? What are your rates?
  • How do I get directions to your property?
  • Do you have gift cards?
  • How do I sign up for a MY SANDS card?
  • What do I do if I lost my card?
  • How do I retrieve/change my PIN number?
  • How do I obtain a win/loss statement?
  • How do I earn a point/sweeps entry/comp dollar?
  • Do my comp dollars expire?
  • Where can I use my comp dollars?
  • Do you offer comp rooms for the hotel?
  • How is Slot Free Play earned?
  • How do I check if I have Slot Free Play or Comp Dollars Available?
  • How do I change my email/contact info on my account?
  • How do I check my sweepstakes entries?
  • How do I get upgraded to a preferred card?
  • How do I get upgraded to a preferred card?
  • Why am I no longer receiving emails from the Sands?
  • No one under the age of 21 is permitted on the casino gaming floor. The Outlets at Sands, Sands Bethlehem Event Center and the Sands Hotel are accessible to guests under 21. Guests under 21 may dine at any restaurant at the Sands Casino under the supervision of a person who is 25 years of age or older, who is directly responsible for the care and conduct of the minor(s) while on the licensed premises and who keeps the minor(s) within their sight at all times. Guests under 21 may access The Market Gourmet Express by entering through The Outlets at Sands entrance. Guests under 21 may access Emeril’s Italian Table by entering through the Sands Hotel entrance. Guests under 21 may dine at all restaurants on the casino floor but must be escorted by a Sands security officer.
  • We currently have a 36-table poker room that hosts both cash games and tournaments. We consistently have 3-6 limit, 1-2 NL, 2-5 NL, and 5-5 NL Texas Hold'em games. We also occasionally run Omaha 5-10 NL and other games based on demand. Click to see more details of the tournaments.
  • Table minimums vary based on casino traffic and the number of games available at any given time. Table minimums tend to be lower during off-peak hours.
  • We have a limited number of wheelchairs available for patrons who are unable to bring their own. For guests on property in need of a wheelchair, please check availability at the Valet desk. You will be asked to leave your driver's license with the Valet cashier to secure the return of the wheelchair.
  • To see if your lost item has been turned in to Security, please all the Security Podium at 484-777-7522.
  • Reservations can be made by visiting our property site: www.pasands.com or by calling our Call Center at 877-726-3777. Rates vary, so it's best to check the current rate for your selected dates online or by calling the Call Center for assistance
  • Click to see casino location. You may also go to our property site Visit Us page. Enter your address and you will receive turn-by-turn directions and information. Our street address may not show up in all GPS units. Please use 901 Daly Ave, Bethlehem, PA 18015 as an alternative.
  • Gift Cards can be purchased online at www.pasands.com/giftcards, over the phone via 877-726-3777 or at our retail store, Sands & Co., located just inside the front entrance of our casino. Gift cards can be used at any of our restaurants or lounges on property, as well as our hotel, Sands & Co., The Outlets at Sands, Sands Bethlehem Event Center, European Body Concepts Day Spa or Vision Bar, but cannot be used in a slot machine or at a table game.
  • To sign up for a MY SANDS Card, please visit the MY SANDS Card Center with valid ID upon your first visit. We do not offer pre-registration at this time because we require valid ID at the time of sign-up.
  • Please visit the MY SANDS Center on your next visit and they will be able to give you a replacement card. There is a separate line for PIN reset and replacement cards, so your wait should be minimal. Valid Government issued identification is required.
  • Please visit the MY SANDS Center upon your next visit and they will be able to reset your PIN for you. There is a separate line for PIN reset and replacement cards, so your wait should be minimal. For security reasons, Sands employees have no access to PINs.
  • To print your win/loss statement, log in to your account here: https://www.pasands.com/mysands. Once logged in, click on "win/loss" from the menu, select the requested year and click "submit". A printer-friendly copy of your win/loss statement will appear for your records.
  • Points, sweeps entries and comp dollars are all earned based on your play. Factors involved include: duration of play, average wager, wagers per minute and the particular game being played.
  • Comp dollars expire six months from the day they were earned.
  • Comp dollars can be used at any restaurant or lounge on property, the hotel, Sands & Co. retail store, Sands Bethlehem Event Center box office and Vision Bar.
  • The MY SANDS Card program allows you to comp yourself! You earn comp dollars while you play that can be used towards your hotel room, or dining and drinks at any of our restaurants or lounges.
  • Slot Free Play offers are based on average daily slot play over the last 12 months. Daily play is rated based on duration of play, average wager, average wagers per minute and the particular game being played. Number of trips or actual win/loss is not factors. An increase or decrease in play can affect future offers. Table play does not factor into slot free play.
  • Log in to your MY SANDS account at https://www.pasands.com/mysands. After logging in, click "modify your details" from the top menu. Your mailing address must be changed in person at the MY SANDS Center with valid ID.
  • To check your sweepstakes entries from any slot machine insert your MY SANDS Card, select the MY SANDS logo from the screen, enter your PIN and your entries will display under the logo of each sweepstakes running at that time. You can also visit the MY SANDS Center or log into your account at https://www.pasands.com/mysands.
  • MY SANDS Card Members will be automatically upgraded to Preferred Level status when 25 points are earned in one gaming day at least 5 times in a 90-day period. Points do not carry over from day to day. When you are eligible for an upgrade, you will be notified via a message on the slot machine. Once upgraded, you will maintain that status for 1 year.
  • There are several factors that could be causing you not to receive our promotional emails, including unsubscribing, clicking the SPAM button on one of our emails and persistent bounces to your email address, just to name a few. Please email us your account number at Info@PaSands.com and let us know that you are no longer receiving our emails. We will investigate the problem and respond within two business days.
  • There are several factors that could be causing you not to receive our promotional emails, including unsubscribing, clicking the SPAM button on one of our emails and persistent bounces to your email address, just to name a few. Please email us your account number at Info@PaSands.com and let us know that you are no longer receiving our emails. We will investigate the problem and respond within two business days.